Conflict in the Kitchen! How to Manage Conflict Without Losing Hospitality

There are 5 generations in today’s workforce. In high-pressure environments where speed and perfection matter, tensions can boil over. When personalities clash and pressure builds, conflict can spiral quickly, threatening the very heart of hospitality.

This session dives into the challenges of leading multi-generational teams, navigating opinion clashes, and handling conflict fast - without losing your culture or adding fuel to the fire.

1. Learn the different types of conflict and how different generations perceive conflict at work
2. Learn how to properly engage with and move beyond team conflicts
3. Learn how to build psychological safety to create a lasting culture of hospitality