Skip to main content

2025 California Restaurant Show Education Schedule

Subpage Hero

Loading

The Secret to Elevating Service: How to Transform Order Takers into SERVERS

August 03, 2025
Educational Theater 200

The difference between an order taker and a server can make or break your restaurant's success. Most front-of-house staff fall into the trap of reactive service - waiting for guests to ask, announcing every move, and missing opportunities to create memorable experiences. This keynote will reveal the specific techniques and shifts needed to transform your team from order takers into proactive servers. You'll discover the five pillars of exceptional service, learn how to implement "unobtrusive service" that feels seamless to guests, and master the coaching methods that teach servers to anticipate needs, build connections, and consistently deliver the "wow moments" that keep guests coming back.

Speakers
Jess Rowland, Co-Founder and Lead Trainer - The Restaurant Launch

OUR PORTFOLIO

NY Rest Show Logo

NEW YORK RESTAURANT SHOW

crs

CALIFORNIA RESTAURANT SHOW

pizza

PIZZA TOMORROW SUMMIT

frs

FLORIDA RESTAURANT SHOW