The Secret to Elevating Service: How to Transform Order Takers into SERVERS

The difference between an order taker and a server can make or break your restaurant's success. Most front-of-house staff fall into the trap of reactive service - waiting for guests to ask, announcing every move, and missing opportunities to create memorable experiences. This keynote will reveal the specific techniques and shifts needed to transform your team from order takers into proactive servers. You'll discover the five pillars of exceptional service, learn how to implement "unobtrusive service" that feels seamless to guests, and master the coaching methods that teach servers to anticipate needs, build connections, and consistently deliver the "wow moments" that keep guests coming back.