With over 45,000 hours of server training experience, Jess Rowland is a true leader in the restaurant and hospitality industry. Over the past 26 years as a Regional Trainer for Hillstone, Jess played a key role in reinventing their 47-year-old service manual, creating one of the best training curriculums in the industry. His work has helped elevate almost every Hillstone location nationwide, establishing a reputation for service excellence. Jess's journey extends beyond hospitality. With more than 25 film and television credits, he's been featured in commercials, podcasts, reality shows, and movies, developing a talent for connecting with audiences. Yet, his greatest passion remains coaching servers and showing them that being part of this billion-dollar industry is something to be proud of. Known for his warmth, compassion, and incredible sense of humor, Jess is not only deeply respected but also well-loved by those he trains and mentors. As Co-Owner of The Restaurant Launch and star of Ace of Service by Marcus Lemonis, Jess brings his expertise to life, transforming hospitality teams in real-time with his interactive, hands-on style. Jess's dynamic training approach blends humor with practical insights, creating a culture of leadership and top-tier hospitality. His favorite motto,'Excellent service is 'death by a thousand paper cuts,' embodies that an elevated guest experience is built on countless small, impactful moments. It's this combination of expertise, heart an authenticity that makes Jess a standout speaker and trusted guide in the hospitality industry.